Terms & Conditions
All clients are required to complete a consultation form prior to commencing treatments.
All appointments will require a minimum $20.00 deposit to secure bookings, which is non-refundable.
Any purchase over the value of $100.00 will require a 50% deposit. Which is non-refundable. Anyone who fails to attend their appointment or cancel will lose their deposit.
Gift Vouchers must be redeemed within 6 months of the date of issue. Failure to do so will render them invalid. Gift vouchers are non-refundable. Gift vouchers cannot be used in conjunction with salon offers or promotion.
Packages prices and treatments can be amended by Indulgence with little to no notice, package prices reserve the right to change and be amended according to The Glam House price changes.
Spa days and packages cannot be amended.
The management reserves the right to refuse entrance to anyone whom they deem unsuitable.
Our Right to cancel. If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfil your appointment, we will contact you by telephone – where possible.
Here at The Glam House we strive to offer the best treatments possible however if we do not perform treatments or services to your standards please contact the salon within in 24 hours of your treatment for the salon to be able to assist any of your concerns, if the salon is closed please leave a message or email us and we will contact you as soon as possible.
Refunds and Exchanges; Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Indulgence Beauty Salon. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.
Our prices are subject to change without notice
We reserve the right to change the nature of any treatments, course or package.
No show for an appointment on the day or notice of cancellation within 24 hrs, there will be a minimum charge added to your next service.